Terms & Conditions

1. Eligibility

• You must be at least 18 years old.
• You must provide accurate and truthful information.
• You must be legally capable of entering into binding agreements.
• Fraud, identity misuse, or providing false information may result in immediate suspension or closure of your account.

2. User Accounts

You are responsible for keeping your login details secure and for all activity carried out using your account. You must notify us immediately if you suspect unauthorised access to your account.

We reserve the right to suspend or terminate accounts that:

• Provide false or misleading information.
• Engage in abusive, fraudulent or suspicious activity.
• Breach these Terms or any applicable law.

3. Listings & Plate Ownership

• By listing a registration, you confirm you are the legal owner or have written permission to sell it.
• You must hold the correct documentation, for example V5C, V750, V778 or retention certificate, and provide it when requested.
• You must not misrepresent the registration, its eligibility for a vehicle, or its legal status.
• We may edit, suspend or remove any listing at our discretion, including where we suspect fraud, misrepresentation, or breach of DVLA guidance.
• You acknowledge that we do not guarantee that any listing will sell, or that it will achieve a particular price.

Continued display of ended, withdrawn or sold listings

By listing a registration on AuctionMyPlate.co.uk and agreeing to these Terms, you agree that the listing may remain visible on the website after it has ended, been withdrawn by the owner, expired, or been sold.

Where this happens, the listing will normally be displayed as Ended, Sold, Withdrawn, or similar. This helps maintain auction history, marketplace transparency, search engine consistency and a clear user experience for buyers and sellers.

We will not intentionally display private seller or buyer contact information publicly. However, the registration mark, listing title, images, description, auction status and other non-private listing details may continue to be shown after the listing has ended, been withdrawn or sold.

4. Auction Format

Auctions typically run on a weekly cycle. Our standard auction window is currently Monday at 01:00 UK time to Sunday at 23:00 UK time, although exact timings and scheduling may be adjusted by us from time to time.

Key auction rules include, but are not limited to:

• All bids placed are legally binding offers to purchase if you win, subject to these Terms and successful payment and transfer.
• You must ensure you have the funds available to complete the purchase, including any fees clearly shown at checkout.
• Reserve prices are hidden from bidders. If the reserve is not met, the plate does not have to be sold.
• We may operate a soft-close system. Bids placed close to the end of the auction may extend the auction end time to reduce "sniping".
• We may cancel or void an auction where we reasonably suspect error, fraud, technical issues or other exceptional circumstances.

5. Buy Now

Some plates may offer a Buy Now option. Where available:

• Using Buy Now places an immediate and binding commitment to purchase at the displayed price plus any applicable fees shown at checkout.
• The auction will end once Buy Now is used, and the listing will be treated as sold, subject to successful payment and transfer.
• You must complete payment and any required documentation promptly. We may use saved payment methods to complete the transaction where you have authorised this.

6. Reserve Prices

The seller may set a reserve price, meaning the minimum acceptable sale price. This value is not shown publicly.

• If the final bid is below the reserve price, the seller is not obliged to complete the sale.
• If the final bid is at or above the reserve price, the plate should be treated as sold and both parties are expected to complete the transaction.

7. Fees

7.1 Listing Fees

AuctionMyPlate currently charges no upfront listing fee. If we introduce or amend a listing fee in the future, the amount will be shown clearly before a seller submits a new listing and will not be applied retrospectively to an existing listing.

7.2 Commission

Commission is charged only when a registration sells. It is calculated using the final sale price and deducted from the seller's proceeds. The current commission tiers are displayed on our Fees page and the applicable rate is shown to the seller before a listing is submitted. No commission is charged where the registration does not sell.

7.3 DVLA Vehicle Removal Fee (£80.00)

Where a registration is still assigned to a vehicle, the current £80.00 DVLA vehicle removal fee is treated as a seller-side sale cost and deducted from the seller's proceeds when the sale completes.

• No additional £80 vehicle removal fee applies where the registration is already held on a valid V750 certificate of entitlement or V778 retention document.
• Winning buyers normally pay only the final winning bid or Buy Now price, together with any exceptional buyer-facing charge that was clearly disclosed on the specific listing before purchase.
• A small number of historical listings may retain a previously disclosed buyer-paid £80 arrangement. Where this applies, it will be shown clearly on the listing and at checkout.
• AuctionMyPlate.co.uk has no affiliation with the DVLA. The seller-side deduction described above relates only to the applicable vehicle removal process and our handling of the required sale-completion steps.

7.4 Taxes & Other Costs

Buyers are responsible for any additional costs, such as number plate manufacture, fitting, and any taxes or charges levied by third parties. Sellers are responsible for any tax that may arise on their sale proceeds.

7.5 Refunds

Fees and commissions are generally non-refundable unless we are required by law to issue a refund, or we expressly agree to one in writing. Where a refund is issued, it may be limited to the amounts paid through the platform for the specific transaction.

8. Payment Processing & Stripe

• Card payments on AuctionMyPlate are processed securely by Stripe or another reputable payment provider.
• Your card details are handled by the payment provider and are not stored on our servers. For more detail on how your data is handled, please see our Privacy Policy and Stripe's own terms and privacy policy.
• By adding a card or payment method, you authorise us and/or Stripe to charge that method for:
  • Winning bids and Buy Now purchases.
  • Any exceptional buyer-facing fee that was clearly disclosed on the specific listing and shown again at checkout.
  • Any agreed adjustments or charges directly related to the transaction, for example where a bid is corrected or reprocessed with your consent.
• In some cases we may charge your saved payment method automatically, for example after you win an auction or use Buy Now, in line with how the platform is designed to operate.
• Where a payment is declined, reversed or charged back, we may:
  • Cancel or void the transaction.
  • Restrict or suspend your account.
  • Pass reasonable information to the seller so they can understand why a sale has failed.
• You must not raise unjustified chargebacks or disputes. Doing so may result in suspension or closure of your account.

9. Transfer of Registration

Seller responsibilities:

• Provide accurate details and valid DVLA documentation.
• Co-operate promptly with us and/or the buyer to complete the transfer.
• Not to withhold documents or deliberately delay the transfer without valid reason.

Buyer responsibilities:

• Ensure the intended vehicle is eligible for the registration under DVLA rules, including age-related and format rules.
• Provide accurate details required for the DVLA transfer and pay any buyer-facing fees clearly shown at checkout.
• Submit and sign documentation promptly when requested.

We are not responsible for delays, rejections or issues caused by DVLA, postal services, errors in information supplied by users, or failure by either party to co-operate.

10. Legal Display of Plates

All number plates must be displayed in accordance with DVLA and UK law, including font, spacing, colouring, and placement.

It is the driver's responsibility to ensure the plate is displayed legally. We are not responsible for fines, penalties, MOT failures or enforcement action arising from illegal spacing, misrepresentation, or non-compliant plates.

11. Prohibited Use

You must not use AuctionMyPlate.co.uk to:

• List plates you do not own or have no right to sell.
• Engage in fraud, money laundering or other illegal activity.
• Manipulate auctions, including shill bidding or colluding to distort prices.
• Harass, abuse or threaten other users or staff.
• Upload malicious code, attempt to hack, or disrupt the platform.

12. Platform Role & Disputes Between Users

We provide the platform and tools for buyers and sellers to transact. Except where we expressly state otherwise, we are not a party to the contract of sale between buyer and seller.

If a dispute arises between users, for example about condition, delays, or behaviour, we may at our discretion:

• Provide information that we reasonably hold about the deal.
• Offer guidance or informal assistance.
• Take action on the relevant accounts, including suspension, where we consider it appropriate.

We are not obliged to resolve every dispute and we are not responsible for enforcing contracts between buyers and sellers.

13. Website Availability, Technical Errors & Liability

We aim to provide a smooth, secure and reliable platform, but we cannot guarantee that AuctionMyPlate.co.uk will always be available, uninterrupted, error-free, or that every website function will operate perfectly at all times.

From time to time, the website may be affected by maintenance, technical issues, software bugs, internet disruption, hosting issues, database or Appwrite issues, payment provider issues, email delivery issues, user device/browser issues, or other events outside our reasonable control.

Where a technical error, incorrect display, failed notification, payment issue, bid issue, auction timing issue, listing issue or other platform problem affects the website, we may take reasonable steps to investigate and correct it. This may include correcting, pausing, extending, restarting, cancelling, ending, reinstating or amending a listing, auction, bid, transaction or account function where we reasonably believe this is necessary to protect users, the integrity of the marketplace, or the proper operation of the site.

You should tell us as soon as reasonably possible if you notice a problem with a listing, bid, payment, account, auction countdown, notification or any other website function. We are not responsible for losses that could reasonably have been avoided if the issue had been reported promptly.

To the fullest extent permitted by law, we are not liable for:

• Losses arising from disputes between buyers and sellers.
• DVLA decisions, delays or administrative errors.
• Loss of data, loss of profit, loss of opportunity or business interruption.
• Actions or omissions of third parties, including payment providers, mail/courier services, hosting providers, database providers or plate manufacturers.
• Temporary unavailability, interruption, bugs, errors or incorrect operation of the website, except where we cannot exclude or limit liability by law.
• Any indirect or consequential losses, except where we cannot exclude or limit them by law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. Nothing in these Terms affects your statutory rights as a consumer.

14. Non-Payment by Buyer

If a winning bidder fails to pay or complete required steps within a reasonable time:

• We may cancel the sale.
• We may suspend or terminate the buyer's account and/or restrict future use.
• The seller may be allowed to relist the registration.
• We may record the non-payment internally and/or share it with the affected seller, where appropriate.

15. Suspension & Removal

We may suspend, restrict or remove any account or listing at our discretion where we suspect:

• Fraud or attempted fraud.
• Abusive or threatening behaviour.
• Breaches of these Terms or applicable law.
• Activity that could harm other users or our reputation as a marketplace.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, auction process, fees, technology, legal requirements or business operations. Changes will normally apply from the date they are posted on this page. Your continued use of AuctionMyPlate.co.uk after changes are published constitutes acceptance of the updated Terms.

17. Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, including non-contractual disputes, are governed by the laws of England and Wales.

The courts of England and Wales will have non-exclusive jurisdiction. If you are a consumer, you may also have the right to bring proceedings in your local courts.

18. Contact

If you have any questions about these Terms, your account, or a specific transaction, please contact:

Email: support@auctionmyplate.co.uk